Slumberjack takes pride in the quality of our products and guarantees that the materials and workmanship will be free from defects for the life of the product (with the exception of furniture, sleeping pads and air beds, which have a one year limited warranty). This warranty is limited to the product's original owner.
Since no Slumberjack product is indestructible, Slumberjack’s warranty does not cover issues attributable to or resulting from normal wear and tear (i.e. exhausted zippers), natural hazard damage (i.e. weather, animals, ultraviolet [UV] damage on tents), abuse or alteration.
This express warranty is exclusive and is given expressly in lieu of all other warranties, expressed or implied. Slumberjack specifically excludes all other implied warranties of merchantability and fitness for a particular purpose, except as included in the above express warranty. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
If you have a warranty question, contact us and a Slumberjack customer service representative will respond as quickly as possible (there may be some delays during peak warranty season).
Please submit our Customer Repair Request Form with any repair request. Send your product with the Repair Request Form to:
Attn: Warranty & Repair Dept
300 American Blvd
Haleyville, AL 35565
Once we receive the product it will be evaluated for warranty repair and the product will be repaired or replaced and returned. If the item is not under warranty you will receive a call to discuss options and charges.
All products returned for warranty and repair must be properly cleaned. Items deemed insufficiently clean will be returned to the customer without being repaired.
Turnaround time can vary depending on the season. During peak season, April – September, repairs can take four to six weeks once we receive the product. Send in your equipment during the fall and winter months for a faster turnaround.
Slumberjack will cover the shipping from our warranty location (ground shipping) for all items covered under warranty. Customers are responsible for getting the product to the Slumberjack Warranty department and expedited shipping requests for returned goods.
We strongly recommend that all returns sent to Slumberjack have a tracking number and are insured. Slumberjack cannot accept responsibility for packages that did not arrive or are damaged and uninsured.